1) CANCELLATION POLICY
1a- Your reservation will be automatically confirmed after the payment of total amount of guided tour and linked additional products. Reservations with no payment will be automatically cancelled after 24 hours
1b- Cancellations are possible with 100% refund of total amount until the time 23:59 (Rome CEST time) of 15 calendar days before the tour date.
1c- After (1b) period, cancellations are possible with 50% refund until 48 hours before the tour starts.
1d- Cancellations after the above time (points 1b & 1c) or no shows will determinate the full charge of tour cost and additional products purchased and no refunds can be made.
1e- Cancellation due to Weather Conditions: tours will be held also in moderate rain, wind, fog, and snow conditions from the beginning or during the tour itself; in case your guide will declare weather conditions as unsafe to ride, your tour will be rescheduled to the next available date or, in alternative and upon your choice, the tour cost and additional products will be refunded in full.
2) LIABILITY DISCLAIMER
In relation to your participation to Como Bike Tours guided trip activity you declare you are over 18 years of age and you accept and subscribe the following points under you full responsibility:
2a- You and all members of your group are in a good health & psychological conditions.
2b- You and all members of your group are aware of tour description, timing, distance, elevation gain, technical level and you confirm it is fully within your cycling skills to complete it.
2c- You and all members of your group have a travel insurance covering your health care during your permanence in Italy and Switzerland.
2d- You declare, accept and subscribe that Como Bike Tours, its legal representative and its guides, are not responsible in any case for physical or material damages that may occur during the tour.
2e- In case you are booking this tour on behalf of others or for other people besides yourself you confirm under you responsibility all points of this agreement on behalf of all participants.
2f- Our cycling tours, due to risks involved in cycling, are not suitable for youngsters below 14 years of age nor for pregnant women. By booking this tour you declare that no one in you’re your group is below 14 years of age and no pregnant women will take part to the tour.
3) ROUTE CHANGES DURING THE TOUR
3a- Tour changes along the way can be made after guide’s approval. In case the original tour will translate into a longer one, cost difference and related additional products will be charged to the customer at the end of the tour.
3b- Route reductions or premature end of tour requested by the customer are not subject to any partial or full refund of the initial tour cost.
4a- Only purchased transportations during the booking process are included in the total cost.
4b- Additional transportations like shuttles bus, taxi or rescue cars are not included in the tours cost and will have to be paid by customer to Como Bike Tours or any other provider.
5) BIKE RENTAL
5a- All bikes are delivered in perfect riding conditions and must be returned in the same state. Damages deriving from misusing, mishandling such as broken parts or stealing are not included in the bike rental price and will have to be refunded.
5b- By renting a bike you are responsible for it during the whole rental period.